Terms of Service

Last updated: 8 June 2026

Overview

Welcome to Solvia. These Terms of Service govern your access to and use of the Solvia website at solvia.com.au, including any purchases made through the website.

In these Terms, “Solvia”, “we”, “us” and “our” refer to Solvia. “You” and “your” refer to the customer, visitor or user of our website.

By accessing our website or purchasing from us, you agree to these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website. If you do not agree, you should not use our website or purchase from us.

1. Online store

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products to you. Purchases made through our store are transactions between you and Solvia.

2. Eligibility and account information

By using our website, you represent that you are at least the age of majority in your state or territory of residence, or that you are using the website with the consent of a parent or guardian.

You agree to provide current, complete and accurate information when placing an order or creating an account. You are responsible for maintaining the confidentiality of any account login details and for activity under your account.

3. Products and product information

We aim to describe and display our products accurately. However, product images, colours, packaging and appearance may vary slightly due to photography, screen settings, manufacturing changes or product updates.

Product information on our website is provided for general household use. You should read and follow any instructions, warnings and usage information provided with the product. Keep cleaning products and tablets away from children and pets, avoid ingestion, avoid contact with eyes, and use only as directed.

Unless clearly stated otherwise, Solvia cleaning products are not represented as disinfectants, sanitisers, therapeutic goods or pest-control products.

4. Orders and acceptance

When you place an order, you are making an offer to purchase the selected products. An order is accepted when we confirm acceptance or dispatch the order.

We may refuse, cancel or limit an order where reasonably necessary, including where there is a pricing error, stock issue, suspected fraud, incorrect information, misuse of promotions, or an issue preventing fulfilment.

5. Prices, taxes and payment

Prices are shown in Australian dollars unless otherwise stated. Prices, promotions and product availability may change without notice.

Shipping costs, if applicable, are displayed at checkout before payment is completed.

You agree to provide accurate payment and billing information and confirm that you are authorised to use the payment method provided.

6. Shipping and delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timeframes are estimates only and may be affected by carrier delays or circumstances outside our control.

7. Returns, refunds and consumer guarantees

Returns and refunds are governed by our Refund Policy.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law, including any consumer guarantees that apply to goods supplied by Solvia.

8. Acceptable use

You must not use our website for any unlawful, fraudulent, abusive or harmful purpose. You must not interfere with the operation or security of the website, attempt to gain unauthorised access to any system, scrape or misuse website content, upload malicious code, or use the website in a way that infringes the rights of others.

9. Intellectual property

All content on our website, including text, images, graphics, logos, product names, design, layout and branding, is owned by or licensed to Solvia and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish or exploit website content without our prior written consent.

10. Third-party links and tools

Our website may contain links to third-party websites, applications or services. We are not responsible for the content, accuracy, security or practices of third-party websites or services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.

11. Reviews, feedback and user content

If you submit reviews, feedback, photos, comments or other content to us, you confirm that the content is accurate, lawful, does not infringe the rights of others, and may be used by Solvia for business, marketing and customer experience purposes.

We may remove or decline to publish content that we consider misleading, offensive, unlawful, irrelevant or otherwise inappropriate.

12. Errors and inaccuracies

Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information. We reserve the right to correct errors and update information at any time, including after an order has been submitted. Where required by law, we will provide an appropriate remedy.

13. Limitation of liability

To the maximum extent permitted by law, Solvia is not liable for indirect, incidental, special or consequential loss arising from your use of our website or products.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other applicable law.

14. Indemnity

You agree to indemnify Solvia against losses, claims, damages and expenses arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party right.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with the revised date. Continued use of our website after changes are posted means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and Solvia submit to the courts of New South Wales, Australia.

17. Contact

Questions about these Terms should be sent to solviacs@gmail.com.