Shipping policy
Australian shipping rates
Solvia currently delivers within Australia. Shipping charges are calculated using your eligible order subtotal and displayed at checkout.
| Order value | Standard shipping | Express shipping |
|---|---|---|
| Under $20 | $6.95 tracked delivery | $14.95 |
| $20–$49.99 | $8.95 tracked delivery | $14.95 |
| $50–$80 | Free tracked delivery | $14.95 |
| Over $80 | Free tracked delivery | $19.95 |
Free shipping applies to standard delivery only. Customers who select express delivery will be charged the applicable express rate, even when their order qualifies for free standard delivery.
Order processing and tracking
Once your order has been packed and dispatched, we will send you a shipping confirmation containing your tracking information.
We may use Australia Post, Sendle or another suitable tracked carrier depending on your delivery address, parcel size and selected service.
Delivery estimates
Delivery estimates are shown at checkout or provided through your tracking information. These estimates begin after your order has been dispatched.
Express delivery generally provides faster delivery, but delivery times can vary depending on your location and the carrier’s express delivery network. Express delivery dates are estimates and cannot be guaranteed.
Discounts and free shipping
Shipping eligibility is determined by the order subtotal shown at checkout after applicable discounts. If a discount reduces an order below the $50 free-standard-shipping threshold, the relevant standard shipping charge will apply.
Express shipping charges are also determined using the order subtotal after applicable discounts.
Delivery addresses
Please check your delivery address carefully before completing your purchase. If you notice an error, contact us through the Solvia website as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery charges may apply if an order must be resent because an incorrect or incomplete address was provided.
Delayed or missing deliveries
Carrier delays can occasionally occur due to weather, peak periods, service disruptions or circumstances outside our control.
If your tracking has not updated for an extended period or your parcel appears to be missing, please contact us through the Solvia website. We will work with the delivery carrier to investigate.
Questions
If you have any questions about shipping or an existing order, please contact us through the Solvia website and include your order number where possible.