Shipping policy
1. Shipping Locations
We currently ship within Australia only.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation, excluding public holidays.
You will receive a shipping confirmation email once your order has been dispatched.
3. Delivery Timeframes
Estimated delivery times vary by location and carrier, but generally range from 2–7 business days after dispatch.
Delivery times are estimates only and may be affected by carrier delays, weather, or other factors outside our control.
4. Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Free shipping promotions (if offered) will be clearly communicated on the website.
5. Order Tracking
Where available, tracking details will be provided via email once your order has shipped.
6. Incorrect Addresses
Please ensure your shipping address is correct at checkout.
Solvia is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
7. Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at
solviacs@gmail.com, and we will assist in investigating with the carrier.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery at
solviacs@gmail.com with photos of the damage so we can assist.