Frequently Asked Questions
Everything you need to know about Solvia’s refill-based cleaning system, reusable glass bottle, dissolvable tablets, refills, ingredients, subscriptions and shipping.
Solvia is a refill-based cleaning system for Australian homes. Instead of buying a new plastic cleaning bottle every time, you start with a reusable glass spray bottle and use dissolvable cleaning tablets to make your cleaning solution at home.
Each Solvia bottle holds about 500ml, giving you a simple way to refill and reuse the same bottle again and again.
The goal is simple: make everyday cleaning feel cleaner, smarter and less wasteful without making the process complicated.
Fill the reusable glass Solvia bottle with warm water, leaving some space at the top. Add one tablet, allow it to fully dissolve, attach the spray head, then clean as normal.
- Fill the reusable glass bottle with warm water.
- Add one Solvia tablet.
- Wait until fully dissolved.
- Attach spray head and use on suitable surfaces.
- Turn the nozzle to OFF after use.
Dissolving time can vary depending on water temperature and movement, but it may take up to around 15 minutes. Warm water usually helps the tablet dissolve more smoothly.
For best results, wait until the tablet has fully dissolved before attaching the spray head and cleaning.
You can gently swirl the reusable glass bottle to help the tablet dissolve. Avoid aggressively shaking the bottle with the spray head attached, especially if the solution is still dissolving.
Solvia is designed as a multipurpose cleaning solution for everyday household surfaces. It can be used on many common sealed surfaces such as benchtops, tables, tiles and general wipeable areas.
Always spot test first on a small hidden area, especially on delicate, porous, painted, natural stone, timber, unsealed or specialty surfaces.
No. Solvia is formulated to be unscented, with no added dye or fragrance.
One tablet makes one bottle of Solvia cleaning solution when used as directed with the reusable glass Solvia bottle. Each bottle holds about 500ml.
Each reusable glass Solvia bottle holds about 500ml of cleaning solution when filled as directed. Leave a little space at the top before adding the tablet and attaching the spray head.
No. Use one tablet per bottle unless the product instructions say otherwise. Adding extra tablets may make the solution too concentrated and is not necessary for normal use.
Turning the nozzle to OFF helps reduce the chance of accidental spraying, dripping or leakage while the bottle is being stored.
Solvia tablets are made with eco-friendly ingredients and are designed to support a refill-based cleaning routine with less reliance on single-use plastic bottles.
We avoid exaggerated claims. Solvia is not about pretending cleaning has no impact — it is about making a smarter, lower-waste choice for everyday homes.
No. Solvia is an everyday multipurpose cleaner, not a disinfectant or sanitiser. It is designed for general household surface cleaning, not for killing germs, bacteria or viruses.
For areas where disinfecting is required, use a suitable disinfectant product and follow that product’s label directions.
Use Solvia as directed and keep tablets and mixed solution out of reach of children and pets. Like most household cleaning products, it should not be swallowed, sprayed near eyes, or used as a body product.
If irritation occurs, stop use. For medical advice, contact a healthcare professional or the Poisons Information Centre in Australia on 13 11 26.
No. Do not mix Solvia with bleach, ammonia, vinegar or other cleaning products. Mixing cleaning products can cause unwanted reactions or fumes.
Ingredient and safety information should be listed on the product page, packaging, or Solvia’s Ingredients & Safety page. Always follow the directions provided with your product.
Solvia refills are compact dissolvable tablets that let you keep using your reusable glass bottle instead of buying another full plastic bottle of liquid cleaner.
Each tablet is designed to make about 500ml of cleaning solution when used with the Solvia bottle as directed.
Yes. If subscriptions are available on the product page, you can subscribe to refills and save up to 15%. This helps you keep your reusable glass bottle going without needing to remember to reorder manually.
Yes. You can purchase refills as a one-time order if you do not want a subscription.
Subscription changes depend on the subscription settings available through the checkout and customer account portal. If you need help changing or cancelling a refill subscription, contact Solvia support through the contact page.
Solvia is focused on Australian customers. Shipping options and costs are shown at checkout based on your address and order.
Shipping costs are shown at checkout before payment. If Solvia is running a free shipping offer or threshold, it will be displayed on the website or checkout when eligible.
Contact Solvia support through the contact page as soon as possible with your order number and clear photos of the damaged item and packaging. This helps us review the issue properly and organise the next steps.
Yes. Solvia can work with businesses, hotels, offices, accommodation providers and other organisations looking for a cleaner, refill-based system with reusable glass bottles and compact tablet refills.
For business enquiries, visit the Solvia for Business page.
Ready to clean smarter?
Start with the Solvia Multipurpose Cleaning Kit, then keep your reusable glass bottle going with compact refill tablets.