Frequently Asked Questions

Fill the Solvia bottle with warm water, leaving some space at the top. Add one tablet, allow it to fully dissolve, attach the spray head, then clean as normal.

Dissolving time can vary depending on water temperature and movement, but it may take up to around 15 minutes. Warm water usually helps the tablet dissolve more smoothly.

For best results, wait until the tablet has fully dissolved before attaching the spray head and cleaning.

You can gently swirl the bottle to help the tablet dissolve. Avoid aggressively shaking the bottle with the spray head attached, especially if the solution is still dissolving.

Solvia is designed as a multipurpose cleaning solution for everyday household surfaces. It can be used on many common sealed surfaces such as benchtops, tables, tiles and general wipeable areas.

Always spot test first on a small hidden area, especially on delicate, porous, painted, natural stone, timber, unsealed or specialty surfaces.

Solvia is designed with a simple, low-fuss cleaning experience in mind. If your product variant is unscented, it is made for people who prefer cleaning without a strong fragrance.

One tablet makes one bottle of Solvia cleaning solution when used as directed with the Solvia bottle.

No. Use one tablet per bottle unless the product instructions say otherwise. Adding extra tablets may make the solution too concentrated and is not necessary for normal use.

Turning the nozzle to OFF helps reduce the chance of accidental spraying, dripping or leakage while the bottle is being stored.

Solvia tablets are made with eco-friendly ingredients and are designed to support a refill-based cleaning routine with less reliance on single-use plastic bottles.

We avoid exaggerated claims. Solvia is not about pretending cleaning has no impact — it is about making a smarter, lower-waste choice for everyday homes.

Use Solvia as directed and keep tablets and mixed solution out of reach of children and pets. Like most household cleaning products, it should not be swallowed, sprayed near eyes, or used as a body product.

If irritation occurs, stop use. For medical advice, contact a healthcare professional or the Poisons Information Centre in Australia on 13 11 26.

No. Do not mix Solvia with bleach, ammonia, vinegar or other cleaning products. Mixing cleaning products can cause unwanted reactions or fumes.

Ingredient and safety information should be listed on the product page, packaging, or Solvia’s Ingredients & Safety page. Always follow the directions provided with your product.

Solvia refills are compact dissolvable tablets that let you keep using your reusable bottle instead of buying another full plastic bottle of liquid cleaner.

Yes. If subscriptions are available on the product page, you can subscribe to refills and save up to 15%. This helps you keep your bottle going without needing to remember to reorder manually.

Yes. You can purchase refills as a one-time order if you do not want a subscription.

Subscription changes depend on the subscription settings available through the checkout and customer account portal. If you need help changing or cancelling a refill subscription, contact Solvia support through the contact page.

Solvia is focused on Australian customers. Shipping options and costs are shown at checkout based on your address and order.

Shipping costs are shown at checkout before payment. If Solvia is running a free shipping offer or threshold, it will be displayed on the website or checkout when eligible.

Contact Solvia support through the contact page as soon as possible with your order number and clear photos of the damaged item and packaging. This helps us review the issue properly and organise the next steps.

Yes. Solvia can work with businesses, hotels, offices, accommodation providers and other organisations looking for a cleaner, refill-based system with compact tablet refills.

For business enquiries, visit the Solvia for Business page.